Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:This Is Service Design Doing: Applying Service Design Thinking In The Real WorldISBN13:9781491927182ISBN10:1491927186Author:Stickdorn, Marc (Author), Hormess, Markus Edgar (Author), Lawrence, Adam (Author)Description:How Can You Establish A Customer-Centric Culture In An Organization? This Is The First Comprehensive Book On How To Actually Do Service Design To Improve The Quality And The Interaction Between Service Providers And Customers You'll Learn Specific Facilitation Guidelines On How To Run Workshops, Perform All Of The Main Service Design Methods, Implement Concepts In Reality, And Embed Service Design Successfully In An Organization Great Customer Experience Needs A Common Language Across Disciplines To Break Down Silos Within An Organization This Book Provides A Consistent Model For Accomplishing This And Offers Hands-On Descriptions Of Every Single Step, Tool, And Method Used You'll Be Able To Focus On Your Customers And Iteratively Improve Their Experience Move From Theory To Practice And Build Sustainable Business Success Binding:Paperback, PaperbackPublisher:OREILLY MEDIAPublication Date:2018-01-12Weight:2.3 lbsDimensions:0.9'' H x 7.3'' L x 9.1'' WNumber of Pages:568Language:English
Price: 35.42 USD
Location: USA
End Time: 2024-11-03T14:12:13.000Z
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Book Title: This Is Service Design Doing: Applying Service Design Thinki...
Number of Pages: 500 Pages
Publication Name: This Is Service Design Doing : Applying Service Design Thinking in the Real World
Language: English
Publisher: O'reilly Media, Incorporated
Item Height: 0.8 in
Publication Year: 2018
Subject: Web / Web Services & APIs, Consumer Behavior, Decision-Making & Problem Solving, Management
Type: Textbook
Item Weight: 30.1 Oz
Author: Marc Stickdorn, Jakob Schneider, Markus Hormess, Adam Lawrence
Item Length: 9.1 in
Subject Area: Computers, Business & Economics
Item Width: 7.4 in
Format: Trade Paperback
