Description: Managing Your Outsourced It Services Provider : How to Unleash the Full Potential of Your Global Workforce, Paperback by Upadrista, Venkatesh, ISBN 148420803X, ISBN-13 9781484208038, Like New Used, Free shipping in the US
Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.
The first half of th describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of th teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver-provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.
The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
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Book Title: Managing Your Outsourced It Services Provider : How to Unleash th
Number of Pages: VIII, 152 Pages
Language: English
Publication Name: Managing Your Outsourced IT Services Provider : How to Unleash the Full Potential of Your Global Workforce
Publisher: Apress L. P.
Publication Year: 2014
Subject: Industries / Computers & Information Technology, Networking / General, Management Science, Outsourcing
Features: New Edition
Item Weight: 81.2 Oz
Type: Textbook
Subject Area: Computers, Business & Economics
Author: Venkatesh Upadrista
Item Length: 10 in
Item Width: 7 in
Format: Trade Paperback
