Managing the Unexpected: Sustained Performance in a Complex World

Description: Features Jossey-Bass Inc Pub Managing the Unexpected: Sustained Performance in a Complex World Description Product Description Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges. From the Inside Flap All organizations are challenged by the unexpected-natural disasters, civil unrest, international conflict, extreme economic fluctuations, and other unforeseen crises that affect their ability to function. Why are some organizations better able to endure and adapt when faced with unanticipated obstacles? Understanding how to maintain function when catastrophe strikes is key to keeping any organization viable. In this thoroughly revised and updated third edition of Managing the Unexpected, Karl E. Weick and Kathleen M. Sutcliffe explore their groundbreaking ideas in light of the unique challenges organizations have been faced with in recent years including bank failures, intelligence failures, quality failures, and other organizational breakdowns, which are often self-inflicted. This vital resource clearly demonstrates why some organizations have the capacity to sustain high performance in the face of unforeseen change. High reliability organizations (HROs) such as commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units are looked to as models of exceptional organizational preparedness. Managing the Unexpected explains how these HROs developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. This updated edition explores the essential elements of high reliability organizing in a variety of settings including banking, museum curating, latent fingerprint identification, aircraft piloting, and automobile manufacturing, and puts the emphasis on the foundational qualities and principles that define HROs. Expanding on the first two editions of their classic work, Weick and Sutcliffe offer an in-depth discussion of the complexity of five basic principles-failure, simplification, operations, resilience, and expertise. As they explain, considerable commitment and competence are necessary, both to deploy these essential principles in the face of the unexpected and to organize around them in order to sustain performance. The revised th About Us Since our founding, we have taken special pride and pleasure in being able to participate in the exciting world of eCommerce and providing products of the highest quality. It is with this philosophy that we want to run our store and provide exceptional value to you as our customer. Payment We accept payment by PayPal. Tracking Your Order: Once your order ships a tracking number will be sent to you via the email address used to place your order. Problem with My Order: For concerns regarding your order, please contact us here. Shipping All of our shipments are free for you our customer unless you decide to upgrade your shipping for a small fee. At this time we only ship to the continental 48 states of the United States. We do not ship to PO/APO boxes. Returns Returns can only be requested within 30 days of the product shipment date. We offer free return shipping for all of our items. Returned items must be in their original packaging with everything included. Please contact us here (link) for help or assistance in processing a return.

Price: 25.89 USD

Location: Denver, Colorado

End Time: 2024-11-08T01:57:16.000Z

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