Managing Client Emotions in Forensic Accounting and Fraud Investigation by Steph

Description: Managing Client Emotions in Forensic Accounting and Fraud Investigation by Stephen Pedneault Manage client emotions in forensic accounting and fraud investigations While many resources exist that outline the primary functional aspects of conducting a forensic accounting or fraud investigation, this book is the first of its kind in addressing the significance of client emotions during investigations and how important the management of those emotions is to the investigation as a whole. Forensic accounting expert Stephen Pedneault has nearly 30 years of experience conducting such fraud investigations, and has become an expert in this form of holistic engagement management. In this comprehensive resource, Pedneault shares his real-world experiences to help the reader understand exactly what role client emotions can play in a fraud investigation, and how to acknowledge and address the emotions of all parties right from the start. Included in the book are pragmatic strategies for managing emotions throughout an engagement, starting with the initial client meeting. Readers will also learn how to develop their own personal approach to managing individuals emotions throughout an investigation, which has proven to be much more effective than ignoring or underestimating the role that emotions can play. The book: Is the first resource specifically addressing client emotions in fraud investigationsIncludes tips for dealing with emotions and managing expectations from the initial meetingPrepares practitioners for future engagements with a new, unique perspective on managing emotions Helps fraud investigators and forensic accountants develop their own personal approaches to dealing with individuals and their emotions For accountants, auditors, fraud investigators, and others in the field, this complete, groundbreaking resource is the quintessential guide to managing client emotions in forensic accounting and fraud investigations. FORMAT Hardcover LANGUAGE English CONDITION Brand New Back Cover IMPROVE YOUR FORENSIC ACCOUNTING ENGAGEMENTS BY PROACTIVELY MANAGING CLIENT EMOTIONS Nothing can derail an accounting fraud investigation faster than a client whose emotions have run out of control. Managing and handling these emotions are the best way to ensure an orderly and efficient engagement and provide extraordinary client service. Managing Client Emotions in Forensic Accounting and Fraud Investigation offers readers an intuitive roadmap to acknowledging and responding to the intense emotions that are often the products of fraud investigations and forensic accounting engagements. Youll learn to deal with client emotions like disbelief, betrayal, resentment, excitement, indifference, depression, and despair while keeping the engagement on track and on schedule. Youll discover the benefits of tackling your clients emotional reactions head-on rather than ignoring them and learn to handle the human side of fraud investigation in a way that dramatically improves your ability to offer excellent client service. Ideal for accountants, controllers, lawyers, auditors, and fraud investigators, Managing Client Emotions in Forensic Accounting and Fraud Investigation will earn a place in the libraries of anyone interested in learning how to manage the intense emotions that arise out of high-stress professional engagements. Flap IMPROVE YOUR FORENSIC ACCOUNTING ENGAGEMENTS BY PROACTIVELY MANAGING CLIENT EMOTIONS Nothing can derail an accounting fraud investigation faster than a client whose emotions have run out of control. Managing and handling these emotions are the best way to ensure an orderly and efficient engagement and provide extraordinary client service. Managing Client Emotions in Forensic Accounting and Fraud Investigation offers readers an intuitive roadmap to acknowledging and responding to the intense emotions that are often the products of fraud investigations and forensic accounting engagements. Youll learn to deal with client emotions like disbelief, betrayal, resentment, excitement, indifference, depression, and despair while keeping the engagement on track and on schedule. Youll discover the benefits of tackling your clients emotional reactions head-on rather than ignoring them and learn to handle the human side of fraud investigation in a way that dramatically improves your ability to offer excellent client service. Ideal for accountants, controllers, lawyers, auditors, and fraud investigators, Managing Client Emotions in Forensic Accounting and Fraud Investigation will earn a place in the libraries of anyone interested in learning how to manage the intense emotions that arise out of high-stress professional engagements. Author Biography STEPHEN PEDNEAULT is Principal at Forensic Accounting Services, LLC, a public accounting firm specializing in fraud investigations, forensic accounting, employee embezzlement, and litigation support. He is Adjunct Professor of Forensic Accounting at the University of Connecticut School of Business. He is also a sought-after speaker on the subject of fraud investigation and forensic accounting. Table of Contents Preface ix Acknowledgements xi About the Author xiii Introduction 1 PART I: WHY ADDRESS CLIENT EMOTIONS? 3 Chapter 1: Encountering Client Emotions 5 Chapter 2: Choose to Address Client Emotions 17 Chapter 3: Complicating Factors 29 PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49 Chapter 4: Identifying Client Emotions 51 Chapter 5: Identifying Client Emotions 71 Chapter 6: Identifying Client Emotions 87 Chapter 7: Suicide 109 Chapter 8: Stages of Grief and Magical Thinking 123 PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137 Chapter 9: Preparing for Client Emotions 139 Chapter 10: Managing Client Emotions 157 Chapter 11: Reacting to Client Emotions 169 Chapter 12: Final Thoughts 185 Details ISBN1119471494 Publisher John Wiley & Sons Inc Series Wiley Corporate F&A ISBN-10 1119471494 ISBN-13 9781119471493 Format Hardcover Imprint John Wiley & Sons Inc Place of Publication New York Country of Publication United States Language English Media Book Year 2021 Pages 208 UK Release Date 2021-09-16 NZ Release Date 2021-08-17 Author Stephen Pedneault Publication Date 2021-09-16 DEWEY 363.25963 Audience General US Release Date 2021-09-16 AU Release Date 2021-07-29 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:116850927;

Price: 58.81 AUD

Location: Melbourne

End Time: 2024-11-14T02:46:31.000Z

Shipping Cost: 10.08 AUD