Description: Implementing Strategic Change : Managing Processes and Interfaces to Develop a Highly Productive Organization, Paperback by Bevington, Tom; Samson, Danny, ISBN 0749465549, ISBN-13 9780749465544, Brand New, Free shipping in the US Not just another book on Six Sigma or business process re-engineering (BPR), this work looks at a usually neglected piece of the workday--the need to streamline "interfacing activity." This might involve moving customers to another supermarket checkout line because of equipment glitches, or simply wasting time trying to find an essential piece of information. This book is intended to help the executive reduce "process noise," which is non-value added activity that decreases organizational effectiveness. Bevington (Bevington Group) and Samson (management, U. of Melbourne) have been involved in over 400 projects to interface map and analyze the functional activities of various company processes, and currently maintain a detailed database of the business processes of 100 organizations. Each chapter ends with a summary of key points. Annotation ©2012 Book News, Inc., Portland, OR ()
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Book Title: Implementing Strategic Change : Managing Processes and Interfaces
Author: Bevington, Tom; Samson, Danny
Language: English
