Description: Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today’s headlines. In fact, we all have occasion to apologize. But we don’t need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions—what Kador calls the Five Rs—of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don’ts, and a quiz to test your Apology Quotient.
The willingness to apologize signals strength, character, and integrity—real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
Price: 16.92 USD
Location: 07001
End Time: 2024-12-02T10:57:06.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
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Narrative Type: book
Type: book
Intended Audience: General/trade
Book Title: Effective Apology : Mending Fences, Building Bridges, and Restoring Trust
Number of Pages: 288 Pages
Language: English
Publisher: Berrett-Koehler Publishers, Incorporated
Publication Year: 2009
Topic: Business Communication / General, Skills, Interpersonal Relations
Item Height: 0.9 in
Genre: Business & Economics, Psychology
Item Weight: 12.3 Oz
Author: John Kador
Item Length: 8.5 in
Item Width: 5.6 in
Format: Trade Paperback
