Customer Service: Student Book: Book 4 From Dtr Inc 'S Work Readiness Certi...

Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Customer Service: Student Book: Book 4 From Dtr Inc 'S Work Readiness Certification Series; For The Second Edition Of Customer ServiceISBN13:9781514147290ISBN10:1514147297Author:Goldberg, Jay (Author)Description:This Is The Classroom Book (No Answers To The Exercises, No Chapter Reviews) For Customer Service, The Fourth Book In Jay Goldberg's Work Readiness And Customer Service Training Program The Instructor Should Own A Copy Of Customer Service Before Their Students Purchase (Or Are Provided With) A Copy Of This Book Customer Service Can Be Purchased At Online Bookstores Or At The Book's Web Page S: Createspace4137234 Customer Service's Isbn Is 9781482012927 This Book Was Written By A Former Service Director For Citibank, And Therefore, Is An Area Of Great Expertise For The Author This Book Covers Service From Two Perspectives The First Is To Teach The Value Of Providing Superior Customer Service, To Both The Company's Customers And To Co-Workers Who Rely On The Work Of Others To Complete Their Tasks The Second Is To Provide The Readers With Customer Service Skills They Can Take With Them And Start Using Immediately At Work The Book Starts With The Concept Of A Customer-Focused Organization From There It Proceeds To Identifying Internal And External Customers, The Profit-Side Of Customer Service, And The Importance And Role Of Service Measurements After This, The Book Branches Out To Teach Customer Service Skills The Skills Taught Include: Improving Service Attitudes, Active Listening Skills, Conquering Communication Barriers, Choosing Words Carefully, Categorizing Customer Responses, Telephone Skills, Dealing With Difficult Customers, And More Binding:Paperback, PaperbackPublisher:CREATESPACEPublication Date:2015-05-30Weight:0.33 lbsDimensions:0.22'' H x 9.02'' L x 5.98'' WNumber of Pages:104Language:English

Price: 15.52 USD

Location: USA

End Time: 2024-08-28T10:02:50.000Z

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Book Title: Customer Service: Student Book : Book 4 from DTR Inc. 's Work Readiness Certification Series; for the Second Edition of Customer Service

Item Length: 9in.

Item Height: 0.2in.

Item Width: 6in.

Author: Jay Goldberg

Format: Trade Paperback

Language: English

Topic: Training

Publisher: CreateSpace

Publication Year: 2015

Genre: Business & Economics

Item Weight: 7.5 Oz

Number of Pages: 104 Pages